Job | Urgent opening for Technical Architect - Tools & Automation

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Dear Candidate,

Hi,

We would first like to Welcome you to Connectors HR Consulting which has been instrumental in providing value added jobs, with human touch.

We have an urgent opening for the position of Technical Architect with a leading IT Co.

Location: Bangalore

PFB job description:
Title : Systems Integ Consultant (Technical Architect)

Role Summary:

Tools & Automation group is part of the organization's Infrastructure Management Services & a key component of its service delivery function. The group is mandated to enable automation in various infrastructure management service delivery functions / technology towers by adoption of leading tooling technologies & implementing those technologies for all the clients.

The Tools group uses various industry leading solutions like BMC Remedy / ServiceNow for service support processes automation, BMC / Dell Foglight for monitoring & event management process automation & IPsoft's IPcenter / BMC Atrium Orchestrator for workflow / run-book automation. The group is mandated to standardize & rationalize the portfolio & enable our service delivery with leading edge tools platform that aids superior service experience for our customers. The Technical Architect role will have key responsibilities in all technical aspects of some of these automation platforms throughout the lifecycle stages of design, implementation and support.

Responsibilities:

* Be the Technical Design Authority for the IPcenter autonomics platform -
o Create Org's PoV on adopting IPcenter across the capabilities of ITSM, monitoring, event management, discovery, automation & service reporting
o Collaborate with SME's in these capability areas, conduct as-is maturity, map IPcenter's fitment into the existing toolset ecosystem and recommend options to make IPcenter the standard for those capabilities
o Conduct cost-benefit analysis of IPcenter against other toolsets in use & potential new tools in the market
o Help build cost model in those capabilities based on IPcenter as well as support creation of presales / sales collaterals
* Drive Automation platform adoption -
o Lead architectural & technical solution designs for all capabilities in IPcenter (ITSM, monitoring, event management, discovery, automation & service reporting)
§ Be SME / guide / mentor to others in the team to develop / implement / integrate as per design
o Be the technical authority for design of all integrations with IPcenter (inbound & outbound) -as SME, guide others in the team to create specs / design / develop / implement
o Work with management & assigned project managers to develop plans for rollout of IPcenter in existing customer as well as new customers
o Lead technically the deployment of the platform & on-boarding of various customers
* Provide L4 / expert level assistance to the team supporting IPcenter platform
* Guide business analysts in the team to standardize & rationalize the relevant process in the various capability areas and to create technical designs for automating workflows
* Support presales team in presenting capabilities / demonstrations / PoC, solution proposals, cost estimates
* Create documentation of high quality, help define best practices & reusable components and contribute in organizational knowledge management activities


Requirements (Skills & Experience) :
* Engineering graduate (BE / B.Tech.) with 15+ years of relevant experience
* Should have grown technically in the IT infrastructure management / systems integration field, with varied experience on different hardware platforms, network / server support & integration, OS / messaging / storage / database platforms, web technologies etc.
* Typically would have started as a support engineer, gaining experience in the areas listed above; should have proficient level skills in at least one of these
* Proficiency in IT Service Management process framework is needed. ITIL Foundation certificate is mandatory. ITIL Intermediate certificate highly desirable.
* Should have worked in a managed services provider organization, be exposed to global delivery model and operate in teams working across time zones.
* Experience with IPsoft's IPcenter platform highly desirable
* Experiential implementation & architectural knowledge of ITSM tools: ServiceNow (preferred), BMC Remedy (acceptable), including CMDB products like BMC Atrium, ServiceNow CMDB etc. & discovery tools like BMC ADDM, Nebula, ServiceNow Discovery etc. Experiential implementation & architectural knowledge of Service Automation tools like BMC Atrium Orchestrator / HP Operations Orchestrator / BMC Bladelogic / Chef / Puppet etc.
* Good interpersonal skills, with ability to collaborate in a diverse team
* Good communication (written & oral) & presentation skills, business analysis and problem solving skills, self-initiated, quick learner; should be able to handle stakeholders at senior levels & influence decisions.

Preferences:
* Desirable to have experience &/or knowledge of monitoring / event management product suites like BMC Patrol, HP BSM, Nagios.
Desirable to have experience &/or knowledge of cloud management tools from BMC, VMWare etc.


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Incase if you are keen for the above opening kindly revert back with your updated resume ASAP
If any of your friends / colleagues profile matches the above requirement, kindly suggest them to apply or just mail us back with their contact details.



Regards,
Bhoomi Gesota

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Office: +91 22 61668730 Handset: +91 9930628131
Email : bhoomi.gesota@connectorshr.com | Website : www.connectorshr.com
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